Change to Support Desk opening hours

Change to Support Desk opening hours

After close monitoring over this past week of calls received by our support team, we have chosen to temporarily adjust our support desk opening hours in accordance with current member demand. We will continue to monitor this over the coming weeks and months to ensure we are supporting our members effectively.

Our Support Desk hours of service will be as follows:

8:30am-5:30pm Monday to Friday

You can reach us through the normal channels, via:

Email -

Phone - 0333 123 1418

Calls outside these hours will be diverted to voicemail.

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